We hope that you are happy with your items, however, should you wish to return an item please send it back to us within 7 days of receiving your order. Once your returned items have been processed we will email you with a credit voucher to be redeemed against your next order.
B Girl Fashion Online Returns Dept.
18 Plumbers Row
Following a review of our Returns Policy, going forward, we will only accept returns for items that are faulty, damaged or where incorrect goods have inadvertently been sent. Goods must be returned to us within 7 days (14 days for international customers) of receipt by using the Returns Form which accompanies your order. Please allow 10 days for your return to be processed.
Once a refund has been processed, the refund amount will be credited to your account or a voucher will be issued to you, depending on the circumstances**.
(Once a refund has been processed, we will credit your account with the amount you paid for the goods or with a voucher depending on the circumstance**)
Vouchers can be viewed by going to ‘my account’ and then ‘my vouchers’ on our website. The voucher can be used against your next purchase. Please note the vouchers do have an expiry date and should be used in a timely manner. In the event you require a refund a member of our Customer Service Team will contact you to arrange the same.
All returned goods must be returned in their original condition & packaging including labels.
If the returned item is part of a pack we are only liable to credit for the faulty items within the pack.
We are unable to send replacement items including splitting packs to replace faulty stock. If the item is still in stock please feel free to book again and we can add it to your next order.
If an item is worn or in an unsuitable condition, we won't be able to give you a refund.
We are not liable for the postage costs of returned items. (We are only able to credit postage cost for faulty items, with a ceiling of a maximum of £6.00) We are only able to credit postage for faulty items up to the value of £6.00. All other charges are the responsibility of the customer. We recommend sending returns within the UK by Recorded Delivery or Royal Mails Track & Trace service. If you are outside the UK or have a large return please contact us via email firstname.lastname@example.org or telephone at +44 (0)203 327 3928
We reserve the right to refuse any returns that do not follow our returns procedure.
**Refund and Vouchers will be issued under our discretion**